IT Field Technician & MSP Co-Founder
Microsoft 365 | Endpoint Management | Network Troubleshooting | Client Support
IT field technician and service desk professional with hands-on experience in Microsoft 365 administration, endpoint management, and network troubleshooting. Co-founder of Fanatic Node (Orlando MSP) and AstraRMM, building practical IT support systems and software.
About Me
I'm an IT field technician and service desk professional focused on reliable support and client-facing technical outcomes. I work hands-on in Microsoft 365 administration, endpoint management, and network troubleshooting for managed client environments.
I'm the co-founder of Fanatic Node, an Orlando-based managed IT services company, and AstraRMM, a custom remote monitoring and management platform. I'm self-taught, hands-on, and actively building in both IT support and software while serving clients across Central Florida.
My hardware and PCB work supports the IT tools I build—especially field-deployable monitoring devices used in MSP environments. I design PCBs in KiCad, prototype enclosures, and integrate sensors when hardware is the best way to solve a client issue.
Based in Central Florida, I focus on improving uptime, security, and documentation for clients while building scalable IT operations for managed service environments.
What drives me: Delivering dependable IT support and systems that clients trust.
What I've Built
AstraRMM Platform
Production-Ready Hardware Monitoring for MSPs
Production-ready hardware monitoring platform for MSPs, combining PoE devices, secure telemetry, and centralized reporting for server rooms and network closets.
- •ESP32-S3 monitoring device with Ethernet + PoE for reliable field power
- •Secure device telemetry: uptime, temperature, power status, and network health
- •OTA firmware updates and remote configuration for fleet maintenance
- •Custom PCB with voltage regulation, Ethernet PHY, and sensor integration
- •Tamper-resistant enclosure designed for rack/closet deployment
- •Pilot deployments in MSP environments with real-world validation
Status: Pilot Deployment: Production hardware in MSP environments
Air Quality Monitor
SEN55 PoE Air Sensor with Tamper Resistance
Application-ready air quality monitor built around the Sensirion SEN55, PoE-powered, tamper-resistant, and equipped with a 6-axis IMU for enclosure integrity.
- •SEN55 multi-sensor (PM/VOC/NOx/temperature/humidity) for commercial environments
- •PoE power and Ethernet for single-cable installs
- •Tamper-resistant enclosure with 6-axis IMU for movement/tamper detection
- •Calibrated airflow path and sensor placement for stable readings
- •MQTT/REST telemetry with local buffering and health checks
- •Designed for continuous operation and remote maintenance
Status: Production-Ready: Application-grade air sensor package
Mesh Motion Sensor Network
Low-Power mmWave Presence Mesh
Wireless mesh of mmWave presence sensors for occupancy and security, optimized for low power and reliable multi-node coverage.
- •ESP32-C3 nodes with Thread/Zigbee mesh networking
- •Dual LDC2410C mmWave presence sensors for reliable detection
- •AHT20 + MBP280 for temperature, humidity, and pressure telemetry
- •Deep-sleep tuning for multi-month battery life
- •Self-healing mesh with automatic node discovery
- •Gateway aggregates data via MQTT/REST
Status: Production-Ready Pilot: 4–6 node mesh running continuously
Network Monitoring Hardware
Packet Capture & Diagnostics Appliance
Purpose-built network monitoring appliance delivering packet capture, latency metrics, and anomaly detection for MSPs and IT teams.
- •ESP32-S3 Ethernet device for inline or tap-based monitoring
- •Real-time packet capture, latency tracking, and traffic profiling
- •PoE-powered for rack deployment with minimal cabling
- •Hardened enclosure and secure device management
- •Web interface for configuration, alerts, and live diagnostics
- •Validated in live network troubleshooting scenarios
Status: Production-Ready Pilot: Used for diagnostics in live networks
TaskChrono
First Complex Project - Completed
TaskChrono was my first complex project and is fully delivered, providing time tracking, task management, and client-ready reporting for service teams.
- •Time tracking, task timelines, and activity history in a single dashboard
- •Client-ready reporting with exportable summaries
- •Team roles, permissions, and audit trails for accountability
- •Fast search, tagging, and filters for large project lists
- •Release-ready workflows with stable feature set
Status: Completed: Delivered production-ready MVP
Technical Skills
IT & Technical Skills
- Windows 10/11
- Microsoft 365
- Entra ID / Azure AD
- Exchange Online
- SharePoint
- Teams
- Conditional Access
- MFA
- Active Directory
- DNS
- DHCP
- TCP/IP
- Endpoint Monitoring
- Patch Management
- Remote Desktop
- Hardware Diagnostics
- Network Troubleshooting
- Huntress EDR
- Comet Backup
- AstraRMM
- Technical Documentation
- Proxmox VE
- KiCad
- Next.js
- PostgreSQL
- Git
Experience & Builds
IT Field Technician & Service Desk (Co-Founder)
Fanatic Node — Managed IT Services, Orlando FL
IT field and service desk support for managed client environments
- ▸Serve as Tier 2 escalation point for end-user technical issues across managed client environments, troubleshooting hardware, software, Microsoft 365, and network connectivity problems with clear, documented resolution steps logged in tracking systems.
- ▸Administer Microsoft 365 tenants for client organizations, managing user accounts in Entra ID (Azure AD), enforcing MFA through Conditional Access policies, resolving mailbox issues in Exchange Online, and configuring SharePoint, OneDrive, and Teams environments.
- ▸Conduct on-site IT assessments at client locations, inspecting network infrastructure, workstation health, backup configurations, firewall posture, and physical security, then communicating findings and remediation steps clearly to non-technical decision makers.
- ▸Deploy and manage endpoint monitoring via AstraRMM alongside Huntress EDR, ensuring continuous visibility across all managed endpoints, responding to alerts, and identifying patterns of recurring technical issues to improve first-call resolution rates.
- ▸Configure and validate backup and disaster recovery workflows using Comet Backup, establishing retention schedules and performing test restores to verify data integrity for client environments.
- ▸Manage OS and third-party application patch cycles, tracking endpoint compliance, resolving failed update jobs, and maintaining security posture across client workstation fleets.
- ▸Produce and maintain client IT documentation including network diagrams, asset inventories, SOPs, and credential records, adhering to documentation standards and ensuring accuracy through consistent review and proofreading.
Key Achievement: Tier 2 escalation ownership with consistent documentation standards across managed clients
Technical Co-Founder — RMM Platform Development
AstraRMM, Remote / Orlando FL
Custom RMM platform development for MSP operations
- ▸Co-developed a custom remote monitoring and management platform for MSP use, covering agent deployment, endpoint telemetry, real-time alerting, and technician dashboard visibility across managed client environments.
- ▸Designed and prototyped an embedded PoE hardware component (Astra AirSensor), managing PCB layout in KiCad and coordinating firmware integration for a field-deployable IoT monitoring device.
- ▸Maintained technical documentation, deployment procedures, and troubleshooting runbooks supporting both internal platform operations and client-facing technician workflows.
Key Achievement: Delivered MSP-focused RMM tooling with deployment and runbook support
Project Lead Fabricator
Aluminum Structural Manufacturing, Central Florida
Production lead on complex structural manufacturing projects
- ▸Led production workflows on complex structural projects, reading technical drawings, managing sequencing, and troubleshooting fitment issues in real time under deadline pressure.
- ▸Directed and supported junior team members on the floor, communicating technical guidance clearly in a fast-paced environment.
- ▸Developed strong habits of independent problem-solving, precision documentation, and task ownership from initiation to resolution without requiring constant supervision.
Key Achievement: Owned production sequencing and issue resolution under strict deadlines
Ready to Contribute
I'm seeking hardware and IoT roles where I can deliver production-ready devices and support deployments. Whether it's embedded development, hardware testing, or field support, I bring structured documentation, reliability-focused build practices, and fast troubleshooting.
What I'm Looking For
- ✓Hardware Engineer / IoT Engineer roles
- ✓Embedded Systems / Firmware Support
- ✓Hardware Test & Validation
- ✓Field Deployment & Support
- ✓IT Infrastructure / Network Operations
- ✓Systems / Network Technician
- ✓R&D and Prototyping
What I Bring
- ✓Hands-on hardware builds with production-focused iteration
- ✓Strong troubleshooting mindset—comfortable debugging hardware and firmware
- ✓Documentation-driven development and clear handoffs
- ✓Pilot testing and real-world validation experience
- ✓Reliable, detail-oriented, and focused on outcomes